How do I find an ideal reputation management firm?

Consumer choices can easily be influenced as much as businesses might consider it a challenge. To successfully sale to your customers, you must not only solve their pain points but also give them excellent services while at it. This is where reputation management comes in to safeguard you from defamation and other poor reputation blunders that people make. It is only right that you find a great firm to help you recover from a bad name online as advised by Francis Santa. Poor reputation can easily drive all your customers away and besides affect the quality of sales made. In order to recover from all that, here are useful tips you need to choose the next online reputation management firm to hire.
Successful portfolio
The portfolio of a company entails most of the projects they have handled before and how their faired on in each. The portfolio is enough to help scrutinize whether the projects that were done were similar to yours and if so the strategies that were used during the same. From the portfolio you can eliminate any companies that are not serious and cannot prove their prowess to their potential and existing clients.
Good reputation to set example
Before assessing anything, find out whether the review of the online reputation management firm precedes the firm. You need a firm that is able to lead by example and prove to you that their reputation is intact. If possible visit their website and assess the quality of reviews they get from their customers. Poor reviews are red flags and proof of unsatisfactory services that the company provides. Ultimately it comes down hiring a firm that has proven its value to customers time and again.
Detailed strategies to use for your case
What you need is not empty promises but only a Francis Santa firm that can help with actual solutions. It is necessary to consider the cases they have worked on before and the methods used in them. Only after such considerations would you be able to determine the assembly of strategies you need to work on. The solution will also help you determine the amount of time that is needed to get the work done. You can also tell whether the firm lacks the right strategies to use for your case before you proceed to hire them.
Transparency and constant communication
Does the team you want to hire understand the predicament you are in? if not it is your duty to make them understand and their duty to listen to you and provide an audit report of your firm standing its current standings in terms of reputation and the weaknesses that must be worked on. The only way you can shake off inexperienced firms is through being thorough during the interview. Any signs that they want to sell you quick results and false promises should be considered red flags to run from.